Support & Infrastructure
Strong hotels need strong infrastructure behind them. Labor management, human resources, technology, and engineering give property leaders the tools and support to operate efficiently, control expenses, take care of their teams, and protect the asset. We invest in the systems and resources that make that possible.
Labor Management
As the single highest expense, we strive to build staffing models that flow with the needs of the business. We use forward-looking demand, departmental productivity standards, and labor-management tools to help leaders build the right schedules, improve productivity, and protect both the guest experience and profitability.
Human Resources
Great hotels start with great people. We support recruiting, onboarding, training, compliance, benefits, and retention while giving property leaders the tools and resources to build strong teams. We also leverage the strength of the portfolio to pursue competitive benefits and insurance programs for our properties.
Information Technology
We utilize our partnerships to leverage industry leading technology partners that integrate seamlessly with most existing on-property systems and deploy them as part of our ecosystem. Everything from high level business intelligence tools to
Engineering
The condition of the asset deserves the same attention as its financial performance. We take a proactive approach to preventative maintenance, energy management, building systems, and capital planning. The goal is simple: reduce unnecessary costs, extend the life of the asset, and make sure small problems are addressed before they become expensive ones.